S'Bag
Zenith
Beautiful Black
S'Bag Royal
Estimated total
Deliveries and returns
Metropolitan France
(indicative delays from the date of shipment)
Overseas Departments and Territories
Guadeloupe, Martinique, Réunion, New Caledonia, French Guiana, Mayotte.
(indicative delays from the date of shipment)
Europe
Germany, Andorra, Austria, Belgium, Bulgaria, Croatia, Denmark, Spain, Estonia, Finland, Hungary, Italy, Ireland, Latvia, Lithuania, Luxembourg, Malta, Monaco, Norway, Netherlands, Portugal, Sweden, Switzerland.
(indicative delays from the date of shipment)
International
United States, Canada, Australia, New Zealand, United Kingdom, South Africa, Saudi Arabia, Argentina, Brazil, Chile, Cyprus, Colombia, Costa Rica, Egypt, United Arab Emirates, Hong Kong, Morocco, Mexico, Oman, Peru, Qatar, Singapore, Turkey.
(indicative delays from the date of shipment)
To track your order
-Click here and enter your order number to check its status.
-Send us an email at info@serenityofficial.com indicating your name, first name, order number, and tracking number.
Order compliance
It is the Client's responsibility to ensure, upon receipt of the package, the compliance of the items.
Any anomaly regarding damaged outer packaging, deteriorated products, or missing products must be reported to the carrier.
Any product not compliant with the order must be reported within 24 hours by registered letter or by email to customer service at the following address: info@serenityofficial.com
SERENITY commits to cover the return shipping costs for any product deemed non-compliant according to the criteria of model, color, or defective product.
Once this limitation period has expired, SERENITY disclaims all responsibility.
Returns and withdrawal
In accordance with Article L 121-20 of the Consumer Code, the Client has a period of 15 days from the receipt of the ordered items to exercise their right of withdrawal without having to justify reasons.
The date of the delivery receipt provided by the carrier constitutes the starting date of this withdrawal period.
Return shipping is free in Metropolitan France for one return per year per household and for any order over €49 upon presentation by email of the proof of deposit at the Post Office of a package under simple Colissimo.
To benefit from this, the Client must send their request by email to info@serenityofficial.com before the end of the 15 days, mentioning the order number and their contact details.
How to make a return?
No return will be processed without a request by email from the client.
1) Make your request via the contact form by clicking here.
2) After verification and validation of your return request, our customer service will explain the procedure to follow.
3) Once the procedure is received, prepare your package for return to the address indicated by our customer service.
4) Return processing time: 3 to 4 working days after receipt of the products by our customer service.
5) Refund time: 5 to 7 working days directly to your bank account, and immediately via Paypal or Klarna.
Note
-In case of return, the Client must keep proof of this return, duly stamped by the post office. In case of transport dispute, proof of deposit is mandatory to proceed with an investigation with the carrier.
-Return shipping costs are the responsibility of the client for any order less than or equal to €49 or for any order placed in Europe or internationally.
-Products must be unworn, unused, with their label, and returned in their original packaging along with the accompanying documents.
-Damaged, soiled, or incomplete returns will not be accepted, exchanged, or refunded.
In some cases, only partial refunds may be granted (if applicable)
-Any item that has been worn, soiled, damaged, scratched, or used.
-Any item that is not in its original condition, that is damaged, or missing parts for reasons not due to our error.
-Any item returned more than 15 days after delivery.