Rest assured, there is a good chance that your package is still in transit. It should arrive shortly.

However, feel free to check your emails to see if you have received a "Delivery Update" indicating a delay.

Also, we invite you to double-check the estimated delivery time. If this time has been exceeded, it may also be that the national transport network is overloaded due to an increase in activity.

Indeed, we rely on carriers such as Colissimo, LaPoste, or Colis Privé. We trust in their speed of execution, but it may be that due to a situation beyond our control, they are slower than usual.

We also advise you to check the Name/Surname on your mailbox to ensure they match those you provided when placing your order.

Please note that our delivery times range from 6 to 10 working days. If your order is still within this timeframe, thank you for your patience.

If after all this, you would like more information, you can contact our customer service, which is available to assist you.

We process your orders within 24 hours.
We ship them within 48 hours.

And they are delivered to you within 6 to 10 working days.

You can track your order at any time by clicking here.

(please note that the status of your order will update when our carrier hands over your package to the local Post Office)

A payment may fail for several reasons: insufficient balance in your account, technical issue, failure in transmitting information, etc...

We advise you to try again, ensuring that the name on your delivery address matches the one on your credit card.

If the payment still does not go through, please contact us.

Additionally, you can try using Paypal or Klarna.

To cancel your order, it is imperative to make your request to our customer service within a maximum of 24 hours after the validation of your order in order to be taken into account.

To do this, you just need to send us an email at info@serenityofficial.com or via the contact form at the top of this page.

This is completely normal because the local post office in your area has not yet taken charge of your package.

As soon as that happens, you will be informed by email and the status of your tracking will be updated.

But rest assured, your order will be delivered to you no matter what.

If you placed your order less than 5 days ago, please be patient while waiting to receive the update on your delivery by email.

You have 15 days after receiving your order to make your return request.

To do this, simply contact our customer service within 15 days.

Following this, if you are within your rights, our customer service will explain in detail the procedure to follow.

As a reminder, for any order under €49, returns are at your expense, in accordance with our Delivery and Returns policy.